Build a picture of your customers and potential customers through CRM. Create a one-stop shop to manage your customers and provide that personal touch, while building information for your business.
Unified View
Montage’s CRM expertise helps organisations gain a better understanding of their customers with a unified, organisation-wide view of each customer’s profile and relationship with the firm. This can lead to greatly enhanced efficiencies, better customer service and enhanced sales management.
Streamlined processes
With careful planning, and knowledge of CRM’s powerful workflow capabilities CRM has the potential to drive business processes from the point of contact to resolution with information routing, notifications and automated alerts.
Microsoft CRM Integration
Microsoft CRM out of the box has limited capabilities to integrate in to other systems, particularly with legacy tools. Montage’s integration experience can be used to help link multiple disparate systems into a single, customer-centric / process centric view of financial, customer relationship, supply chain and other systems.
Advanced CRM configuration and customisation
Montage can help you get the best out of Microsoft CRM’s ability to be extended and enhanced to suits the needs of each individual organisation.
Linking CRM into data warehouses and other data stores.
CRM systems only show their full value, when they integrate the full span of corporate data, yet many organisations have already wisely invested in data warehousing technology, utilising the best tools for each job. Montage can help link these, providing ERP-like features, without the ERP-like budget.
